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We took a closer look at the issues that affect accuracy, efficiency, and data integrity - the hidden bottleneck in more laboratories than we can shake a sharpie at. ",{"data":563},{"id":564,"attributes":565},3855,{"name":566,"alternativeText":567,"caption":11,"width":568,"height":569,"formats":570,"hash":581,"ext":42,"mime":44,"size":582,"url":578,"previewUrl":11,"provider":25,"provider_metadata":583,"createdAt":587,"updatedAt":588},"Vial labelling.jpg","Automated vial labelling and sample tracking in a laboratory workflow",2400,1601,{"large":571,"small":573,"medium":575,"public":577,"extrasmall":579},{"ext":42,"url":572,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500/large",{"ext":42,"url":574,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500/small",{"ext":42,"url":576,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500/medium",{"ext":42,"url":578,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500/public",{"ext":42,"url":580,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500/extrasmall","Vial_labelling_782d9ded01",554.2,{"variants":584,"public_id":585,"variant_url":586,"resource_type":59},[578,572,576,580,574],"736c5d5c-1374-4752-612c-43890f0f8500","https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/736c5d5c-1374-4752-612c-43890f0f8500","2025-10-22T13:14:09.399Z","2026-07-23T10:59:57.934Z",[590],{"id":591,"name":592},377,"Process insights",{"id":594,"attributes":595},572,{"slug":596,"postedon":597,"header":598,"categories":628},"multidose-practical-benefits","2026-07-01",{"id":599,"title":600,"subheading":601,"image":602},2125,"The practical benefits of automated powder dosing with MultiDose™","MultiDose is packed with hidden features, but there are many practical advantages to using this collaborative solid dispensing platform in your lab operations. ",{"data":603},{"id":604,"attributes":605},3388,{"name":606,"alternativeText":77,"caption":11,"width":607,"height":608,"formats":609,"hash":620,"ext":42,"mime":44,"size":621,"url":617,"previewUrl":11,"provider":25,"provider_metadata":622,"createdAt":626,"updatedAt":627},"MD23-021.jpg",1200,800,{"large":610,"small":612,"medium":614,"public":616,"extrasmall":618},{"ext":42,"url":611,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00/large",{"ext":42,"url":613,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00/small",{"ext":42,"url":615,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00/medium",{"ext":42,"url":617,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00/public",{"ext":42,"url":619,"mime":44},"https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00/extrasmall","MD_23_021_80f0cad255",59.69,{"variants":623,"public_id":624,"variant_url":625,"resource_type":59},[617,615,619,611,613],"e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00","https://imagedelivery.net/3h7wFjnSc1jcCITlqfjLww/e95d622d-50b8-4ccb-4f2a-1dd85b9a2a00","2024-08-02T07:54:06.148Z","2026-01-26T11:10:35.055Z",[629],{"id":630,"name":592},348,{"id":327,"attributes":632},{"postedon":633,"readtime":306,"slug":634,"createdAt":635,"updatedAt":636,"publishedAt":637,"postedby":638,"header":639,"article":644,"categories":727,"seo":728},"2026-07-08","how-does-labman-support-you","2026-06-30T14:39:11.726Z","2026-07-21T14:11:34.429Z","2026-07-08T09:36:07.919Z",{"data":11},{"id":640,"title":641,"subheading":642,"image":643},2198,"How does Labman support their customers and automation systems? ","Discover the training, maintenance and technical support available from Labman.",{"data":11},[645,649,654,657,661,664,668,671,675,678,682,685,689,692,696,699,703,706,710,713,717,720,724],{"id":646,"__component":647,"content":648},3279,"page-content.paragraph","Labman’s approach to [support](https://labmanautomation.com/support/) goes beyond installation and handover. From the initial warranty period through to long-term system operation, Labman provides a combination of technical expertise, remote support, and on-site services to keep your automation running reliably over their full life cycle. ",{"id":650,"__component":651,"title":652,"subheading":11,"image":653},689,"page-content.heading","What happens after a Labman system is installed? ",{"data":11},{"id":655,"__component":647,"content":656},3234,"Support begins immediately after installation and commissioning. Every Labman system is supplied with a one-year warranty, which typically starts at the point of Site Acceptance Testing (SAT).\n\nDuring this period:\n\n•\tParts and labour are included as standard, for resolving faulty parts \n•\tLabman engineers remain available to resolve issues \n•\tA follow-up site visit may be carried out to inspect performance and answer questions  \n\nThis ensures that systems are not only delivered successfully but continue to perform as expected in a real laboratory environment. \n",{"id":658,"__component":651,"title":659,"subheading":11,"image":660},690,"What kind of ongoing support does Labman provide? ",{"data":11},{"id":662,"__component":647,"content":663},3235,"After the warranty period, customers can choose a bespoke support package tailored to their system and operational needs.  \n\nSupport services typically include:\n\n•\tRemote troubleshooting and diagnostics \n•\tPreventative maintenance visits \n•\tSpare parts and consumables support \n•\tEmergency call-out services \n•\tGuaranteed response times depending on the agreement  \n•\tAny upgrades to the system \n\nSupport contracts can be adjusted to reflect factors such as system complexity, workload, and criticality to operations. \n",{"id":665,"__component":651,"title":666,"subheading":11,"image":667},691,"How does remote support work? ",{"data":11},{"id":669,"__component":647,"content":670},3236,"With a support contract, Labman provides remote support through a combination of direct communication and system access tools. \n\nCustomers can:\n\n•\tRaise support requests via our dedicated support portal - [Helix](https://labmanautomation.com/support/helix/) \n•\tReceive help via Helix, phone, email, or remote system access \n•\tWork directly with Labman Support engineers to diagnose and resolve issues \n\nRemote support is designed to enable rapid troubleshooting and fault-finding during system operation, reducing downtime where possible.  \n",{"id":672,"__component":651,"title":673,"subheading":11,"image":674},692,"What is Helix, and how does it help support Labman systems? ",{"data":11},{"id":676,"__component":647,"content":677},3237,"Helix is a Labman-developed web-based support and telemetry platform, used to monitor, maintain, and support deployed systems. \n\nWith Helix, customers can:\n\n•\tRaise support tickets directly to Labman engineers  \n•\tView system performance in real time \n•\tAccess live sensor data and workflow status  \n•\tGenerate reports and track system activity \n•\tShare data with Labman for faster diagnosis \n\nHelix also gives Labman’s support team visibility into system performance, allowing them to provide more informed and responsive support. An external web connection is needed for Helix to function. \n",{"id":679,"__component":651,"title":680,"subheading":11,"image":681},693,"Can Labman systems predict maintenance issues? ",{"data":11},{"id":683,"__component":647,"content":684},3238,"In many cases, yes. \n\nHelix can capture usage data and system performance trends, which helps identify potential issues before they become critical.  \n\nThis enables a more proactive approach to maintenance, including:\n\n•\tEarly detection of wear or faults \n•\tScheduled preventative maintenance \n•\tReduced risk of unplanned downtime \n",{"id":686,"__component":651,"title":687,"subheading":11,"image":688},694,"What is included in preventative maintenance? ",{"data":11},{"id":690,"__component":647,"content":691},3239,"Preventative maintenance is designed to ensure systems continue to operate safely and consistently over time. \n\nTypical maintenance activities include:\n\n•\tInspection of mechanical and electrical components \n•\tReplacement of worn parts \n•\tCalibration and system checks \n•\tFull system function testing after servicing \n\nMaintenance schedules can be based on time intervals or system usage, depending on the application. \n",{"id":693,"__component":651,"title":694,"subheading":11,"image":695},695,"What happens if something goes wrong with the system? ",{"data":11},{"id":697,"__component":647,"content":698},3240,"If an issue occurs, customers can raise a support request through Helix or contact Labman directly. \n\nSupport may involve:\n\n•\tRemote troubleshooting and diagnostics \n•\tSoftware checks and adjustments (where appropriate) \n•\tOn-site engineer visits if required \n\nEmergency call-outs can be arranged, with engineers attending on-site depending on availability and location. \n",{"id":700,"__component":651,"title":701,"subheading":11,"image":702},696,"Who provides support for Labman systems? ",{"data":11},{"id":704,"__component":647,"content":705},3241,"All support is delivered by Labman’s in-house support team. \n\nThis means:\n\n•\tEngineers are familiar with the original system design \n•\tAccess to full project documentation is available \n•\tSupport is consistent across the system lifecycle \n\nLabman does not rely on third-party contractors for system support, which helps maintain continuity and technical depth. \n",{"id":707,"__component":651,"title":708,"subheading":11,"image":709},697,"How long are Labman systems typically supported for? ",{"data":11},{"id":711,"__component":647,"content":712},3242,"Labman systems are designed for long-term operation, with a typical productive lifespan of around 8–15 years depending on application and maintenance. \n\nSupport is available throughout this lifecycle, including:\n\n•\tOngoing upgrades \n•\tMaintenance and servicing \n•\tAdaptation to changing workflows, including moving of systems to new locations \n",{"id":714,"__component":651,"title":715,"subheading":11,"image":716},698,"Do Labman systems evolve after installation? ",{"data":11},{"id":718,"__component":647,"content":719},3243,"Yes. Labman systems are not static installations. \n\nOver time, systems can be:\n\n•\tUpdated to support new workflows \n•\tMaintained to ensure ongoing reliability \n•\tImproved based on performance data and user feedback \n\nSupport plays a key role in ensuring systems continue to deliver value as laboratory requirements change. \n",{"id":721,"__component":651,"title":722,"subheading":11,"image":723},699,"Why is support important in lab automation? ",{"data":11},{"id":725,"__component":647,"content":726},3244,"Automation systems are long-term investments that combine hardware, software, and scientific workflows. \n\nEffective support helps to: \n\n•\tMaintain performance and reliability \n•\tReduce downtime and operational risk \n•\tExtend system lifespan \n•\tEnsure users get the most value from automation \n\nLabman’s support model is designed to reflect this, combining technical expertise, real-time system insight, and long-term partnership. \n",[],{"id":729,"metaTitle":730,"metaDescription":731,"keywords":732,"canonicalURL":11,"metaRobots":11,"metaViewport":11,"structuredData":11,"metaImage":733,"metaSocial":734},562,"How does Labman support their customers and systems?","Labman’s approach to support goes beyond installation and handover. From the initial warranty period through to long-term system operation","Labman support, Lab automation support",{"data":11},[],[736,746,756,766],{"id":7,"attributes":737},{"slug":738,"postedon":739,"header":740,"categories":745},"what-is-lab-automation","2026-07-26",{"id":741,"title":742,"subheading":743,"image":744},2187,"What is lab automation?","An introduction to modern laboratory automation.",{"data":11},[],{"id":114,"attributes":747},{"slug":748,"postedon":749,"header":750,"categories":755},"how-to-reduce-turnaround-time","2026-07-25",{"id":751,"title":752,"subheading":753,"image":754},2188,"How to reduce turnaround time","Understand how automation can help laboratories deliver results faster.",{"data":11},[],{"id":63,"attributes":757},{"slug":758,"postedon":759,"header":760,"categories":765},"what-is-gravimetric-dosing","2026-07-24",{"id":761,"title":762,"subheading":763,"image":764},2190,"What is gravimetric dosing? A practical guide for modern laboratories","Discover why gravimetric dosing is used in laboratories and manufacturing.",{"data":11},[],{"id":75,"attributes":767},{"slug":768,"postedon":759,"header":769,"categories":774},"lab-automation-cost",{"id":770,"title":771,"subheading":772,"image":773},2189,"Lab automation cost: what drives price (and how to de-risk it)","A practical guide to automation budgets, ROI and risk reduction.",{"data":11},[],1786453407065]