Support

We’re with you for the journey

Creating high quality laboratory technology is our passion, and we want to ensure it’s working flawlessly every time you arrive in your lab to use it.
Discover Labman’s next-gen remote telemetry and support software now.Explore Traciot
Out of warranty? Discover the benefits of a Labman support contract.Contact our team

Support that suits your needs

We know that one size doesn’t fit all when it comes to laboratory technology, so why would it be any different for how we support our systems?
Phone and email supportSpeak directly to Labman’s dedicated team of support engineers for friendly, informed advice. 9am – 5pm GMT, as standard. Or PST 9am – 5pm, by agreement.
Remote supportMost issues are reported by Labman’s telemetry platform Traciot. Problems can be swiftly identified for rapid fixes. Issues are resolved remotely via TeamViewer which provides engineers with access to the system software at your facility. Remote repairs can be completed on site, supported with guidance and training from Labman engineers via a Hololens.
Preventative maintenance visitsPlanned maintenance visits can solve problems before they arise, minimising system down-time. The visits include a thorough inspection from a mechanical, software and electrical perspective. Support engineers will fine tune and optimise the system.
Spares packsA stock of critical items can be included and kept at your facility, to facilitate speedy and cost-effective repairs using the Hololens.
Guaranteed response timesFor total peace-of-mind, our guaranteed response times ensure you get a solution rapidly, no matter the issue or where you are based. UK – next day. EU – 2 days. USA/Asia – 3 days.
Ad-hoc calloutsWe understand that an automated system is often an integral part of a company’s working process. Labman’s support team ensure you can get solutions quickly when unforeseen problems arise.
Recipharm
“As well as the extremely high quality of their work, the team at Labman are exceptional. They are responsive, reliable and have a very collaborative attitude. They will often come up with intelligent and innovative solutions to problems and are always open to discuss any ideas for improvements.”
— Antony CurlyLaboratory Validation Manager

Supporting our customers worldwide

Whether you’re in Banff or Bradford, Stockholm or Stokesley, we can support your Labman technology.
With you for the journeyLabman’s team, as well as our technology, are with you and your project for the long run. Our unique structure and our abilities to design, build, and support anywhere in the world mean you’ll never be left to fend for yourself with your Labman technology.
We're a friendly bunchThe nature of automation, robotics, technologies and software is that collaboration and conversation are a pre-requisite for successful projects. To that end, we make a point of being always approachable, happy to help where we can and always happy to listen to your feedback. We love to help our customers understand the workings of the technologies we provide, enabling and empowering them to resolve simple issues, giving them further confidence in running the technologies.

Keep your lab running 24/7 with Labman support

Talk with our support team today to establish the support plan that will suit your needs best.