Every Labman system is backed by Labman.Live, the live telemetry platform which brings together support services, valuable system data and documentation.
SupportRaise support tickets directly with Labman’s dedicated Support team. Secure remote access to operational telemetry enables rapid diagnosis and more effective support.
Operational telemetryMonitor utilisation, run progress and operational performance across your laboratory from anywhere in the world. Hardware trackers generate valuable data to track historical trends, enabling planned maintenance instead of downtime.
Connect to your Labman technologies like never before
Access all your connected Labman systems from wherever they are in the world, including live sensor and sample data from any applicable sensors. Whether you’re preparing a report, or keeping track of samples from a remote location, Labman.Live gives you access to all your systems’ datapoints at your finger tips.- Sample and sensor values from thousands of sensors.
- View, sort, filter and display your data in any way you want.
Dynamic and intelligent support
Labman.Live gives you immense oversight and understanding of the technology in your lab, but it also gives Labman’s support teams unparalleled insight into how best to support your systems. Our engineers can diagnose and resolve issues often entirely remotely, guiding your team through recovery to minimise downtime. Data and supporting documents are all accessible live whilst you raise any tickets to request help or upgrades. When an on-site visit is required, they arrive informed.- Advanced support ticketing with access to live data.
- Preemptive maintenance possible with Labman.Live insights.
Everything your system needs, in one central location
Keep your system’s essential documentation together in one secure, centralised location, from manuals and SOPs to compliance documents, service reports, RAMS and approvals. Labman.Live ensures knowledge and technical information is visible to your team, allowing them to troubleshoot issues themselves, keeping your system up and running.- Access system-specific documentation, guides and records in one place.
- Keep software, database and source-code backups securely organised and accessible.
- Give your team the information they need to troubleshoot before calling an engineer.
It’s your data, view it your way
Labman.Live Spaces allow you to create unlimited ways to see your data. Whether you’re wanting to visualise sensor values over time, display simple metrics, see live platform state messages, view suggestions, or understand ticket data, Spaces allow for limitless combinations. For larger and international sites, you can see operational dashboards across your entire fleet.- Create unlimited Spaces that are accessible only to you, or share with your team.
- Visualise data from almost any source on one view for unparalleled insight that suits your needs.
Labman.Live collects telemetry, not experiments.
Labman.Live collects hardware and system telemetry to help you monitor performance and enable faster, more informed support. It does not connect to your LIMS or access your experimental data, samples or scientific results.
Labman is ISO/IEC 27001:2022 certified, demonstrating our commitment to robust information security and the continual management of security risks. Data transmitted by Labman.Live is encrypted in transit using Transport Layer Security (TLS), helping protect information as it moves between your Labman system and the platform.
Our security controls are subject to regular review and independent testing, including penetration testing.
Single sign - on (SSO) is also available on request, providing an additional layer of secure access control.